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Global Consultancy Achieves 35% Efficiency Lift in Site Assessment Security Operations
A tier-1 management consultancy with 75+ regional offices and 280,000 employees transforms their global security operations from reactive to proactive.
35% efficiency gain
2x more capacity
$$$
Challenge
A tier-1 management consultancy with 75+ global offices struggled to evaluate and prioritize site security across their vast footprint. Their security team's capacity was consumed by manual threat assessments, limiting their ability to support executive protection, event security, and real estate decisions.
Solution
The consultancy used Base Operations to gain a comprehensive view of their global asset footprint. They automatically identified locations experiencing significant crime increases and empowered both headquarters and field analysts with granular threat intelligence.
Results
- 35% efficiency improvement in threat assessment creation within three months
- Doubled capacity for supporting real estate division's expansion strategies
- Earned additional security budget by demonstrating strategic value to leadership
- Extended platform benefits to customer-facing teams, generating new business opportunities
Background: Drowning in Manual Intelligence Work
For this global management consultancy with over 280,000 employees spread across 75+ regional offices, maintaining consistent security standards worldwide presented a significant challenge. Their lean security team—consisting of a Director of Security, a Global Security Operations Center (GSOC), and a security analyst—was tasked with evaluating every regional office monthly to ensure appropriate security measures were in place.
However, the sheer volume of locations made prioritization nearly impossible. The team spent 100% of their capacity on manual tasks: collecting crime data from disparate sources, calculating risk scores, and allocating resources based on threat profiles. This left no bandwidth for strategic requests from executive leadership or business stakeholders who needed support for:
- Event security assessments
- Executive protection during travel
- Risk evaluation for potential new office locations
Their existing process relied on an in-house business intelligence tool that required constant maintenance and struggled with data accuracy issues. The result was a security team perpetually in reactive mode, unable to serve as strategic partners to the business.
Implementation: From Fragmented Data to Unified Intelligence
The security team implemented Base Operations' platform, focusing initially on the My Locations Dashboard to gain a macro-level view of their entire physical asset footprint. This implementation provided:
- Unified Asset View: Rather than juggling spreadsheets and an unreliable BI tool, the team gained a single, accurate visualization of all global locations with standardized threat intelligence.
- Automated Change Detection: The platform's ability to automatically flag locations experiencing significant month-over-month crime increases transformed their prioritization process. Instead of manually reviewing all sites equally, the team could immediately identify and focus on locations with deteriorating security environments.
- Granular Street-Level Intelligence: When conducting detailed assessments, the team leveraged Base Operations' hyper-local data to understand threats at the sub-mile level—essential for accurate risk evaluation in complex urban environments where their offices were often located.
The Director of Security also provided platform access to field intelligence analysts within the GSOC team, empowering them to conduct on-the-ground assessments with consistent, data-driven intelligence.
Results: From Cost Center to Strategic Partner
Within just three months of implementation, the transformation was measurable and significant.
Operational Efficiency
The security team achieved a 35% efficiency improvement in their core responsibilities—evaluating and ranking locations based on threat levels. Tasks that previously consumed their entire capacity now required significantly less time, creating bandwidth for strategic initiatives.
Enhanced Business Support
With their newfound capacity, the team doubled the number of new site evaluations they conducted for the real estate division. This directly supported the company's expansion strategy by providing data-driven security insights earlier in the site selection process.
GSOC Transformation
The GSOC team's usage of the platform increased substantially, driven by internal advocacy from the Director of Security. Field analysts now provided more accurate and granular situational awareness for event safety protocols and executive protection, elevating the quality of their deliverables.
Strategic Recognition
Perhaps most importantly, the security team's enhanced capabilities and strategic contributions led to increased budget allocation—a rare achievement for corporate security departments often viewed as cost centers. This additional funding enabled further investment in tactical and strategic intelligence capabilities directly aligned with corporate objectives.
Unexpected Business Impact
The platform's success extended beyond the security team when customer-facing consultants recognized its potential value for clients. This internal champion advocacy led to engagement with new business lines, creating incremental revenue opportunities by incorporating security intelligence into client solutions.
Future Applications
Looking ahead, the consultancy plans to further integrate Base Operations into their workflows:
- Expanding Executive Protection: Applying street-level intelligence to executive travel routes and accommodations worldwide
- Client Security Advisory: Incorporating security intelligence into client deliverables for high-risk industry sectors
- Acquisition Due Diligence: Adding security risk assessment to the evaluation process for potential company acquisitions
By transforming from reactive to proactive security operations, this global consultancy has not only enhanced protection for their people and assets but also positioned their security function as a strategic business enabler.
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