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Healthcare Leader Transforms In-Home Clinician Safety with Data-Driven Security Framework
This healthcare leader deployed Base Operations to create a standardized threat assessment framework across 1100+ zip codes, establishing proactive security protocols for their traveling clinicians.
1100+ location coverage
3x higher coverage
30 zip codes added quarterly
Challenge
A top healthcare provider needed to monitor 1100+ zip codes to assess threat levels for their traveling, in-home clinicians. With 30 new service areas added quarterly, their security team struggled to scale monitoring with consistent threat assessment standards across regions. Previously, they relied on inconsistent internal incident reports to identify high-risk areas.
Solution
The organization implemented Base Operations and used BaseScore to create a standardized threat assessment framework. They established clear policies for reporting cadence and security protocols based on BaseScore quintiles, with regional tagging to give Security Managers visibility into areas requiring elevated security measures.
Results
- 85% coverage of threat monitoring across key service areas, a 3x increase over previous methodology.
- 30 new zip codes seamlessly onboarded each quarter with consistent security protocols.
- 1100+ location coverage of in-home clinician services. 2000+ zip codes projected for full program coverage by the end of 2025, enabling confident expansion.
- Standardized and scalable security framework established that consistently identifies high-risk zones.
Protecting Healthcare's Front Line
For healthcare providers with extensive in-home care programs, clinician safety represents a critical operational and ethical priority. When clinicians visit patients' homes across diverse neighborhoods, they face varying levels of environmental risk that organizations must proactively manage.
A leading US healthcare organization with over 400,000 employees faced this exact challenge at an unprecedented scale. Their security team, led by a Director of Risk Intelligence and Clinician Safety Director, needed to monitor more than 1100 zip codes to provide threat analysis to regional security managers responsible for traveling clinicians' safety.
"Prior to Base Operations, our threat assessment process lacked standardization. Each region had different methods for determining high-risk areas, primarily relying on internal incident reports which varied widely in quality and consistency," explains the Clinician Safety Director.
The Scaling Challenge
The security team faced three primary challenges:
- Scale and Consistency: Monitoring 1100+ zip codes effectively required significant manual effort with inconsistent results
- Rapid Expansion: With 30 new service areas added quarterly, the existing approach couldn't scale
- Risk Visibility: Regional security managers lacked a unified framework to prioritize resources and implement appropriate protocols
Building a Standardized Security Framework
Working closely with Base Operations, the Clinician Safety Director implemented a systematic approach:
- Comprehensive Onboarding: All 1100+ zip codes were integrated into the Base Operations My Locations Dashboard, creating unified visibility for both the central team and regional managers
- Data-Driven Policy Development: Using BaseScore's 0-100 risk assessment scale, the team created:
- A process for identifying zip codes with elevated threat levels
- A policy framework determining reporting cadence and security protocols
- A quintile-based benchmark system for standardizing responses across regions
- Regional Empowerment: Regional tagging capabilities allowed Security Managers to maintain visibility on high-profile zip codes requiring enhanced security measures
Transformational Results
Within months of implementation, the healthcare provider achieved significant improvements in their clinician safety program:
From Reactive to Proactive The team transitioned from relying on inconsistent incident reports to having a structured, data-driven framework that proactively validates threat levels across all service areas.
Exponential Coverage Improvement Clinician safety procedures now cover 85% of all zip codes—a threefold increase compared to their previous methodology. By Q2 2025, they project 90%+ coverage across all service areas.
Enabling Confident Expansion "Base Operations has brought a new level of confidence to our in-home clinician program," notes the Risk Intelligence Director. "We're now planning to expand our coverage to over 2,000 zip codes by the end of 2025, knowing we have the security infrastructure to support it."
Standardized Security Response Regional security managers now operate from a consistent framework when deploying resources, implementing protocols, and briefing clinicians on area-specific safety measures.
Looking Forward: Expansion and Enhancement
With their new security foundation in place, the healthcare provider continues to evolve their clinician safety program:
- Predictive Risk Modeling: The team is beginning to use historical BaseScore trends to anticipate seasonal risk fluctuations and adjust protocols accordingly
- Expanded Coverage: As they add approximately 300 new zip codes over the next year, the standardized onboarding process ensures consistent security oversight
- Protocol Refinement: Security managers are using the granular risk data to fine-tune their response protocols based on specific threat types prevalent in different regions
By transforming their approach to clinician safety from inconsistent regional efforts to a unified, data-driven security framework, this healthcare leader has not only enhanced protection for their front-line workers but also created the foundation for confident program expansion.
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